Association Management Solutions
KGL Association Management delivers full-service and à la carte solutions that help scholarly societies and professional associations grow, engage, and lead. We strengthen member communities through expert management, strategic guidance, and secure technology.
As part of KnowledgeWorks Global Ltd. (KGL), a global leader in publishing and content services for over 200 years, we combine association and meeting management expertise with powerful infrastructure to offer subscription management, publication support, and media and sponsorship sales. Together, we deliver scalable, data-driven solutions that empower organizations to thrive.
Leadership and Strategy
Leadership and StrategyExecutive Director Leadership Services: Our experienced Executive Director represent your organization with professionalism and vision, working closely with board leadership to design and execute strategic goals. We provide daily operational oversight, attend board and committee meetings, and ensure alignment between governance, membership, and mission.
Strategic Planning Services: Facilitation of board retreats, member and stakeholder surveys, and organizational assessments to create actionable, measurable plans for sustained growth.
Membership Services
Membership ServicesAt KGL, we provide responsive, white-labeled membership concierge support that strengthens recruitment, retention, and engagement across your member community. Every solution is customized to align with your organization’s brand, goals, and values—ensuring an exceptional member experience from first contact through renewal.
Our Membership Solutions include:
- Renewal Campaigns: Carefully planned reminders and personalized communication strategies keep members engaged and encourage long-term loyalty.
- Recruitment Campaigns: We conduct market research, competitive analysis, and targeted outreach to attract new audiences and communicate the true value of membership.
- Onboarding Campaigns: Structured welcome programs introduce new members to key resources, communities, and opportunities—helping them feel connected from day one.
- Member Services Administration: We manage benefits and applications, streamline invoicing, and ensure every member interaction is efficient and professional.
- Database Management: A centralized system to maintain accurate records, enable segmentation, and integrate with your digital platforms.
- Analytics and Reporting: Custom reports and insights reveal membership trends, engagement patterns, and growth opportunities to guide your strategy.
- Non-Dues Revenue Development: From product creation to promotion, we can help expand your organization’s revenue streams beyond traditional membership dues.
Meeting, Event, and Conference Development and Management
Meeting, Event, and Conference Development and ManagementOur team is prepared to plan and execute your next meeting, event, or conference, managing every detail to ensure that your in-person or virtual event is both successful and engaging. Services include:
- Meeting budget development/management
- Meeting marketing/branding services
- Site selection
- Contract negotiation
- Site visits and recommendation
- Registration and reporting
- Planning and coordination
- On-site event management
- Risk management
- Virtual meeting and educational webinar services
- Professional development and continuing education management
- Speaker and abstract management
- Fund management of grants, sponsorships, exhibitors, etc.
- Vendor, exhibitor, and sponsor relations
- Improving ROI
- Final billing review
- Post-event surveys
Financial Management
Financial ManagementKGL Association Management offers several levels of financial and bookkeeping support for your organization including the following: account reconciliation and reporting, issuing and receiving payments, and budgeting assistance. At your direction, we also work with a CPA firm to perform audits, financial reviews, and to coordinate Form 990 completion.
Governance and Policy
Governance and PolicyEmpower your organization to navigate industry challenges and engage members effectively through our services:
- Board and organizational governance and structure support
- Committee management
- Chapter and affiliate relations
- Volunteer leadership development
- Policy development
- Financial management internal controls
- File and essential document maintenance and electronic storage
- Ethical and informed decision-making
Communications and Marketing
Communications and MarketingOur team creates impactful and engaging marketing and communication strategies. We collaborate with client associations to ensure consistent branding across their various membership products and services. We continuously track and analyze campaign results to optimize their effectiveness. Services include:
- Graphic design
- Brand management across all communications and platforms
- Website design, hosting and maintenance
- Social media and content strategy:
- Campaign management
- Channel branding and maintenance
- Content creation and calendar oversight
- Research and analytics
- Newsletter administration
- Marketing strategy development
Subscription Management
Subscription ManagementSubscription management support can be performed as part of membership management or as a stand-alone service. KGL will provide a branded ecommerce site to facilitate subscription purchases and customer service associates to respond to inquiries and claims. KGL will compile subscriber data to generate mailing and online access control lists.
Publications Management
Publications ManagementKGL publishing experts can manage any or all facets of your society’s publication, including design, budgeting and financial management, content licensing, and journal production.
Media and Sponsorship Sales
Media and Sponsorship SalesKGL’s experienced Sales and Marketing team drives publication and society revenues. Sales services encompass print and digital advertising as well as sponsorship sales. Our sales support team handles all invoicing and revenue collection on your behalf.
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